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return & refund

  • CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

    Before your purchases have been prepared for dispatch we can change
    the size or edit your billing and shipping details. However, we are unable to combine orders,
    cancel items or add pieces to an existing order once it has been placed.
    *If you need to make any amendments, please leave us a message at the Q&A section,
    which is at the bottom of our website,
    or e-mail our customer service at HELLO@MRNMRSBOW.COMwithin 24 hours after placing order during working hours.

  • HOW DO I RETURN OR EXCHANGE AN ITEM?

    Making a return or exchange is easy.
    You have 3 days upon product arrival to decide whether to keep your items.
    To arrange your exchange or return, simply sign in to your MR & MRS BOW account and go to the Q&A section under MY ACCOUNT.
    Click on REQUEST and select RETURN & REFUND, then choose on the product
    you wish to return and the reason(s) why you wish to return. Simply click OK and wait for our reply.

  • WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

    Your refund will only be issued as MR & MRS BOW store credit.
    Shipping costs are not refunded; unless your items are faulty.
    All custom duties and sales taxes are non-refundable. However,
    you may be able to recover these costs by contacting your local customs bureau directly.

  • TAXES & DUTIES

    Taxes and duties are calculated according to your shipping destination. 
    So once your order arrives at its destination you may be required to pay all import duties,
    customs and local sales taxes depending on the country you are shipping to, in order to release your order from customs. 

    *MR & MRS BOW is NOT responsible for any import duties, customs and
    local sales taxes levied by your home country

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